Moving from the Budget, Standard, or eCommerce Plan to the SiteStarter, SitePlus or SitePremium Plan

Click here for directions for resellers.

The SiteStarter, SitePlus and SitePremium plans are a brand new service that we just released. These new plans are hosted out of a different data center than your old plan so the process to move between the two is currently a manual one.

Here is what you need to be aware of:

NOTES:
Stats/Transfer logs can not make the transition
SmartECart can not (at this time) make the transition
AlaCart can not make the transition
MySQL dbhost will be "209.183.220.8" instead of "localhost"
The path to files may change
Sites created in SiteBuilder can not make the move
Real Audio/Video support is not currently available
Email username format will change from "bob" to "bob@domain.com". Mail client settings will need to be changed to reflect this difference.

Step 1: Backup
- Copy all data from old site (HTML files, images, scripts, etc.)
- Backup all web content to your PC or to a CD or disk
- Backup any MySQL databases (if you want us to help you with this we can)
- Note all Email account settings (usernames, passwords, forwarding, etc.)
- If you have any SSL or Cert keys, let us know and we can provide them to you to install on the new system.

Step 2: Getting Setup
- Order and setup your H-Sphere account through the Gemstream website
- Create each domain in your new control panl
- Setup MySQL databases through your control panels
- Setup each email account on each domain.

Step 3: Uploading
- Copy over all data (MySQL databases)
- Copy over site files (HTML, images, etc.)

Step 4: Test all sites at your new location. Make sure your clients are aware of the new username format for email boxes.

Step 5: Domain Name Changes
- Change the DNS settings with your registrar for any domain names you have registered:
dns1.thisismyserver.net (209.183.220.8)
dns2.thisismyserver.net (209.183.220.9)

Step 6: Verify that your new sites are coming up in browsers by their names 2-3 days after changing the name servers at the registrar. Cancel the old domains through the Edit Billing Info button in your control panel by chossing "Moved to Bulk, SiteStarter, SitePlus, or SitePremium plan". We'll take the remaining credit from your old domain and add it to your new account.

That's it!