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Technical Support

GETTING STARTED
  How to upload your site
How to make your site accessible by domain name in browsers
How to setup your e-mail
How to make backups
Password Tips



SUPPORT KNOWLEDGEBASE
 

The KnowlegeBase is designed to provide you with the answers to many of the most frequently asked questions and show you how to troubleshoot your way out of various situations. We encourage you to use this database and our FAQ page as first-check methods to answering questions or problems that you have. We also welcome any suggestions on material to post on this site, or ways that we could improve it.

ACCESS KNOWLEDGEBASE »




EMAIL SUPPORT
 

You can contact our support team through email at support@gemstream.com. Additionally, every Control Panel includes an email support button. Phone support is not currently available.




FREE DOWNLOADABLE MANUALS
 
»

Control Panel Manual
This manual is currently available as a Microsoft Word or PDF download.

Control Panel Manual, Microsoft Word (2.8 MB)
Control Panel Manual, Adobe Acrobat PDF (3.01 MB)

»
SmartECart Manual
This comprehensive manual will assist you in setting up your cart.

SmartECart Getting Started Guide (75 KB)
SmartECart Users Guide - Advanced (2.05 MB)

 

»
Reseller Manual
A simple guide to managing a Gemstream reseller account.

Reseller Manual (185 KB)

 


 
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